Thank you for choosing Stampedbydj! We look forward to working on your project, but first, we need you to read and agree to our policies and procedures.
Stamped by Deyiyes Jerome working days are Monday through Friday, 10 AM – 6 PM Eastern Standard Time, excluding U.S. holidays. All order times will be discussed in the initial consultation—Stamped by Deyiyes Jerome standard design turnaround time is 5-8 business days but times may vary based on the design project. If we are experiencing higher than usual demand, your project will be scheduled for the next available time slot and you will be notified at the earliest possible time.
All project details (including, but not limited to, contracts, business information, text, links, imaging) and payment must be submitted in all entirety before the process can begin. Your turnaround time will not commence until everything is received. No exceptions!
Please be aware that our hours of operation are Monday-Friday: 10 AM-6 PM EST, all orders placed after 5 PM est are processed the following business day. Once your order has been placed, it will be completed within the selected turnaround time.
Order Proofing & File Delivery
Stamped by Deyiyes Jerome will post the initial designs in an email for review by the Client. The Client will then be able to view his/her draft designs and also be able to provide feedback concerning the design.
Please review your proof carefully to avoid any errors (spelling, wrong contact information, etc). Please note that when submitting changes back, you include all changes from your internal teams in one concise communication back to us! If any changes are submitted after your approved version has been delivered, there will be a revision fee associated with that change that you will be responsible for.
The Client must respond to Stamped by Deyiyes Jerome within two (2) days to each draft/request for information. If the Client fails to respond within four (4) days Stamped by Deyiyes Jerome may consider the project terminated.
Stamped by Deyiyes Jerome will analyze the Client's feedback and revise the designs. The revised samples will be presented to the Client within the specified timeframe. Regular working days are Monday through Friday, 10 AM - 6 PM EST. Once the client has approved the final design, Stamped by Deyiyes Jerome will then proceed with the delivery phase. All requested formats of the approved design are then emailed.
All design ownership is signed over to you upon the completion of your project and delivered properly whether that be .jpg, .eps, .png, etc. However, if you would like the working, layered files that can be arranged for an additional fee.
If the item has already been sent to print, Stamped by Deyiyes Jerome cannot stop production. If you need to have an item reprinted because of an error, we will be happy to do that, but you will be charged the full print cost for the second print, as your proof approval signifies release to print.
Copyright & Trademarks
The Client unconditionally guarantees that any element of text or graphics furnished to Stamped by Deyiyes Jerome for inclusion in the design does not infringe on any copyright or trademarks that have been already established by another company or organization. The Client will hold harmless and protect Stamped by Deyiyes Jerome from any claim or suit arising from the use of such as furnished by the client.
Stamped by Deyiyes Jerome makes every effort to produce original artwork. If, however, we create artwork for you that accidentally infringes on any existing trademarked artwork, Stamped by Deyiyes Jerome holds no liability and is limited only to a refund of the paid amount. Stamped by Deyiyes Jerome will do no research checking on the legal availability of the name we are creating designs for. It is the Client's responsibility to ensure that the name of their product, company, or service is not already in use, and it is the Client's sole responsibility to secure a service mark or trademark to protect the rights to any name or image. Stamped by Deyiyes Jerome and its employees will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.
Until the invoice is paid in full, all materials remain property of Stamped by Deyiyes Jerome. Stamped by Deyiyes Jerome retains the right to display the artwork in their corporate portfolios and marketing materials.
All concepts furnished to the client are for client review and comment purposes only. Stamped by Deyiyes Jerome retains exclusive copyright and ownership of all draft materials.
All client-reviewed draft concepts are for client review and comment purposes only. Stamped by Deyiyes Jerome reserves the right to utilize and/or reproduce any image, logo, or illustration created by Stamped by Deyiyes Jerome in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work. The client is granted unlimited royalty-free use of the image upon full payment of all fees. Stamped by Deyiyes Jerome retains the rights to concepts, comprehensives, and all artwork involved in the design process before the final artwork, and is granted the right to use these files in promotional and advertising, and marketing materials.
Payment Policies & Methods
Graphic design is a professional service, not a re-useable product or commodity - customers are billed for the time and expertise of our graphic designers. Stamped by Deyiyes Jerome does NOT engage in speculative work (also known as spec work) and will not honor any requests. We have provided an extensive public portfolio, making it easy for potential clients to judge whether the style and quality of design offered (by) Stamped by Deyiyes Jerome is a good fit for their organization. An upfront 100% deposit is required for all new projects.
We do everything we can to ensure that our website and other platforms’ prices are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered but have not yet paid for a product, we guarantee the price for one month from when the order was placed. Prices listed on any other websites may not be accepted. We sell our products through several different online channels and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than our own.
Every effort will be made to create design work that will please the client. However, because the nature of graphic design work is creating "custom" products, no refunds will be given for any design fees, photography, or artwork if the client is dissatisfied. You may cancel/request a refund before your project begins but after 2 days there are NO Refunds on deposits, only design credit may be applied to the account in most cases. If you are rewarded a refund it will be returned within 7-10 business days.
Important: A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
We understand that sometimes life happens and you may need to pause work on your project. That is completely acceptable if we are notified and made aware of your situation in advance. If your project goes more than 30 days without any forward progress or significant activity from your end, and no prior arrangements have been made with us and agreed to, your project will be put on hold and all associated files will be archived. Once your project has been archived, a $350.00 reactivation fee is required to restart your project and your project will be scheduled into our current workflow where space is available. Each time your project has no progress for 30 days, this fee is applied. Fee subject to change without notice.
If your project remains inactive for an additional 15 days past the 30 day dormancy period (45 days total) with no significant forward progress made, milestones reached, or prior arrangement/communication in place, our engagement will expire, no refunds will be available, and you will forfeit all deliverables associated with this client agreement. Essentially, if you disappear for 45 days, or delay the project with no forward movement and no communication for 45 days, this contract will be canceled and no refunds will be given.
Harassment & Slandering
If in the event a client is documented slandering or harassing Stamped by Deyiyes Jerome or any extension of Stamped by Deyiyes Jerome with untrue statements falsehoods or any similar acts of harassment toward the company, its employees, and/or work that is produced after placing an order and signing this contracted agreement, it will activate the kill clause in the agreement.
The kill clause is equal to the amount of the initial deposit or payment made and is NON-REFUNDABLE. The contracted agreement is auto-terminated and all designs created will remain the property of Stamped by Deyiyes Jerome. Use of work done in connection with the project and without our consent and/or continued harassment from the client could result in additional fees or legal action.
The project or the services indicated in this contract are considered strictly confidential. The information about the design/web services provided should not be revealed by both parties without written consent from both parties.
Stamped by Deyiyes Jerome acknowledges they may be involved in or become aware of information that relates to the client on a personal level including information related to the client’s business, practices past, future, present, customer names, marketing plans, project information, financial documents or other properties that may be considered confidential.
Stamped by Deyiyes Jerome agrees to protect all the above information and keep any information obtained confidential. However, Stamped by Deyiyes Jerome will be permitted to display the final work on their website, on social media, or in promotional materials.
Your Consent To This Agreement
By using the Stamped by Deyiyes Jerome website and/or engaging in business with Stamped by Deyiyes Jerome, you consent to the terms specified above. Acceptance of this contract is mandatory to receive service from Stamped by Deyiyes Jerome.
Stamped by Deyiyes Jerome reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our procedures. It is your responsibility to check this page periodically for changes. If a client's terms and conditions conflict with any of the same set out on this page, this document shall be considered to be the authoritative one, unless a separate contract has been signed by the client and by an authorized agent of Stamped by Deyiyes Jerome.
This contract is a legal document under the exclusive jurisdiction of U.S. Courts.