How can we help?
Our promise to you is to always prioritize you as our client and provide the best experience for your business with high-quality communication and service, support, and direction.
Hours of Operation:
- Monday-Friday: 10am-6pm
- Closed on Weekends & National Holidays
- Phone: By Appointment Only
Questions? Send us a message and we’ll get back to you shortly. Please allow 24 to 48 hours for a response.
Frequently Asked Questions
What is your design process?
Fill out our project request form here and let's get started! Stampedbydj wants to connect with you so that we are able to assess your business needs to find out if we are a good fit.
During the brainstorming stage, Stampedbydj will put together the information you have provided during the inquiry stage. This will allow us to move forward with building a strategy for your project so we are then able to start generating ideas.
During this design stage, Stampedbydj will analyze all of the information we collected from the previous steps to create something special. You shall receive your design proof shortly!
Stampedbydj will then post the initial designs in the client's portal for review. We will analyze the Client's feedback and revise the designs (if needed).
Once the final design is approved, We will then proceed with the delivery phase. All requested formats of the approved design are then emailed.
What are your hours of operation?
Stampedbydj working days are Monday through Friday, 10am – 6pm Eastern Standard Time, excluding U.S. holidays.
How do you determine your project availability?
Here at Stampedbydj, we only accept a limited number of clients a month in order to provide the first-class dedication that every client deserves. We typically are booked 2-3 months in advance.
What is the design turnaround time?
All order times will be discussed in the initial consultation— Stampedbydj standard design turnaround time is 5-8-business days, however, Web Design orders will take anywhere from 4-8 weeks.All details for both design and web design projects (including, but not limited to, text, contact information, links, images) must be submitted in their entirety before the process can begin. Your turnaround time will not commence until this information is received. No exceptions!
How does payments/deposits work?
An upfront 100%deposit* is required for all new projects to be added to our calendar. Your final design fee may change, depending on branding add-ons and any other needs you have that are outside of what’s included in the package. Brand design is a professional service, not a re-stockable product or commodity-clients are billed based on the time and expertise of our skills. Stampedbydj does NOT engage inspeculative work (also known as specwork) and will not honor any requests. We have provided an extensive public portfolio, making it easy for potential clients to judge whether the style and quality of design offered (by) Stampedbydj is a good fit for their organization.
*Payment plans are available depending on the design service.
How will I receive my design files?
All design ownership is signed over to you upon the completion of your project and delivered in the appropriate manner whether that be PSD, Adobe Illustrator, PDF, JPEG, PNG, & EPS, etc. However, if you would like the working, layered files (depending on project) that can be arranged for an additional fee.
Stampedbydj will not maintain an archive of Client files, so Clients must download and maintain their files.
What is your design refund policy?
Every effort will be made to create design work that will please the client. However, because the nature of graphic design work is creating "custom" products, no refunds will be given for any design fees, photography, or any artwork, in the event the client is dissatisfied. You may cancel/request a refund prior to your project beginning but after 2 days there are NO Refunds on deposits, only design credit may be applied to the account in most cases.If you are rewarded a refund it will be returned within 7-10 business days.Important: A refund can only be sent to the original payment method.
If a customer no longer has access to that payment method, then they will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.